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Account & Security

Help Information

Your account security is our top priority. We use industry-standard security measures to protect your personal information and financial data.

If you're experiencing issues accessing your account, please try the password reset option first. For security concerns, we recommend keeping your account information up to date.

Related Topics:

Login Issues

Problems logging into account

Having trouble logging into your account? Follow these troubleshooting steps:

First steps to try:

Clear browser cache and cookies:
- Chrome: Settings → Privacy → Clear browsing data
- Firefox: Options → Privacy → Clear History
- Safari: Preferences → Privacy → Manage Website Data
Try a different browser: Test with Chrome, Firefox, Safari, or Edge
Use Incognito/Private mode: This rules out browser extensions causing issues
Check Caps Lock: Passwords are case-sensitive
Verify email address: Ensure you're using the correct email you registered with

Common login issues:

"Invalid credentials": Email or password is incorrect - try password reset
"Account not found": Check email spelling, you may have used a different email
"Account suspended": Check your email for suspension notice, contact support
"Too many login attempts": Wait 15 minutes before trying again

Still can't login?

Use "Forgot Password" option on the login page
Check spam folder for password reset email
Contact support with your registered email address

Password Reset

Issues with password recovery

Follow these steps to reset your password:

Password reset process:

Go to the login page
Click "Forgot Password" link below the login button
Enter your registered email address
Click "Send Reset Link"
Check your email inbox (and spam folder) for the reset email
Click the reset link in the email (valid for 1 hour)
Enter your new password (minimum 6 characters)
Confirm your new password
Click "Reset Password"

Email not arriving?

Check spam/junk folder: Reset emails sometimes get filtered
Wait a few minutes: Email delivery can take 5-10 minutes
Verify email address: Make sure you entered the correct email
Add to safe senders: Whitelist our email domain
Try again: Request a new reset link

Reset link expired?

Password reset links expire after 1 hour for security. Simply request a new reset link from the password reset page.

Still having issues?

Contact our support team with your registered email address, and we'll help you regain access to your account.

Change Password

How to change your password

You can change your password at any time from your account settings.

For Buyers:

Log into your account
Go to Password Settings
Enter your current password
Enter your new password (minimum 6 characters)
Confirm your new password
Click "Update Password"

For Sellers:

Log into your account
Go to Password Settings
Enter your current password
Enter your new password (minimum 6 characters)
Confirm your new password
Click "Update Password"

Password Requirements:

Minimum 6 characters long
Mix of letters and numbers recommended
Include uppercase and lowercase letters for better security
Add special characters (!@#$%^&*) for maximum security

Creating a strong password:

Don't use personal information (name, birthday, etc.)
Avoid common words or patterns (password123, qwerty, etc.)
Use a unique password for this account
Consider using a password manager

Security Tips:

Change your password regularly (every 3-6 months)
Never share your password with anyone
Don't reuse passwords from other websites
If you suspect your password is compromised, change it immediately

Update Email Address

How to change your email

Your email address is used for login and important notifications. You can update it anytime.

For Buyers:

Log into your account
Go to Email Settings
Enter your new email address
Enter your current password for verification
Click "Update Email"
Check your new email inbox for verification email
Click the verification link to confirm the change

For Sellers:

Log into your account
Go to Email Settings
Enter your new email address
Enter your current password for verification
Click "Update Email"
Check your new email inbox for verification email
Click the verification link to confirm the change

Important Notes:

Make sure you have access to the new email before changing
Check spam folder for verification email
Your new email will be used for all future notifications
You'll use the new email to login after verification
Old email will no longer work for login

Verification email not received?

Check spam/junk folder
Wait 5-10 minutes for email delivery
Verify you entered the email correctly
Add our domain to your safe senders list
Try the email change process again

Can't access old email?

Contact support with proof of account ownership (order history, payment information, etc.) to update your email.

Profile Information

Update your profile details

Keep your profile information up-to-date to ensure smooth communication and transactions.

For Buyers:

Update your profile at Profile Settings

What you can update:

Personal Information: Name, phone number
Address: Shipping address at Address Settings
Avatar: Profile picture
Notification Preferences: Email notifications

For Sellers:

Update your profile at Profile Settings

What you can update:

Personal/Business Information: Name, company name, phone
Avatar: Profile picture
Social Media: Connect your social accounts at Social Profiles
Notification Preferences: Email notifications

How to update:

Navigate to Profile Settings (links above)
Edit the information you want to change
Click "Save Changes" or "Update"
Verify your changes were saved successfully

Why keep information current:

Ensures you receive important notifications
Required for withdrawals and payments
Helps with account verification
Improves customer support response

Account Verification

Questions about account verification

Account verification helps protect your account and enables full platform features.

Verification types:

Email Verification: Required for all accounts - verify via email link
SMS Verification: Required for buyers to access campaigns and withdrawals
Document Verification: May be required for large withdrawals or suspicious activity

For Buyers - SMS Verification:

Go to SMS Verification
Enter your mobile phone number
Click "Send Code"
Enter the 6-digit code sent via SMS
Your account will be verified immediately

For Buyers - Document Verification:

Upload identity documents at Document Upload

Processing time: 24-48 hours for document verification

Required documents:

Government-issued photo ID (driver's license, passport, or national ID)
Clear, unaltered photos
All information must be visible and readable
Name must match account registration

Verification issues?

SMS not received: Check number format, try resending, check spam filters
Documents rejected: Ensure photos are clear, not expired, and match account name
Verification pending: Wait full 48 hours before contacting support

Why verification is required:

Prevents fraud and account abuse
Protects your account security
Required for financial transactions
Compliance with regulations

Account Suspension

Questions about account suspension

If your account has been suspended, you should have received an email explaining the reason.

Common reasons for suspension:

Terms of Service violation: Breaking platform rules
Suspicious activity: Unusual login patterns or transaction behavior
Incomplete verification: Required documents not submitted
Multiple accounts: Operating more than one account per person
Fraudulent activity: Fake reviews, order manipulation, etc.
Payment issues: Chargebacks, invalid payment methods
Abusive behavior: Harassment, spam, or inappropriate conduct

What to do if suspended:

Check your email for suspension notification
Read the reason carefully
Review our Terms of Service
Gather any relevant information or documentation
Contact support to appeal or resolve the issue

Appeal process:

Explain the situation clearly
Provide evidence if the suspension was a mistake
Show steps you've taken to address the issue
Wait for admin review (typically 1-3 business days)

Temporary vs Permanent suspension:

Temporary: Account restricted for specific period, can be reactivated
Permanent: Account closed permanently for serious violations

Preventing suspension:

Follow all platform rules and guidelines
Complete account verification promptly
Don't create multiple accounts
Report suspicious activity immediately
Keep payment information current

Account Deletion

How to delete your account

If you wish to delete your account, please contact our support team.

Before requesting account deletion:

For Buyers:
- Complete all active campaigns and orders
- Withdraw remaining balance from wallet
- Download your data and transaction history
- Cancel any pending withdrawal requests
For Sellers:
- Complete all active campaigns
- Process all pending rebates at rebates page
- Cancel any scheduled campaigns
- Download campaign reports and data
- Resolve any outstanding payments
- Withdraw remaining wallet balance

How to request deletion:

Complete all the checklist items above
Contact support via support ticket
Confirm you want permanent account deletion
Wait for confirmation email

What happens when account is deleted:

All personal data is permanently removed
Transaction history is deleted
You can no longer login
Email address becomes available for new registration
All campaigns and activities are removed

Important warnings:

Permanent action: Account deletion cannot be undone
Data loss: All data is permanently erased
No recovery: You cannot restore a deleted account
New registration: You'll need to start fresh if you return

Alternatives to deletion:

Temporarily stop using the account (no deletion needed)
Disable email notifications instead
Contact support if you have specific concerns

Data retention:

We may retain certain transaction records for legal and accounting purposes even after account deletion, as required by law.

Privacy & Data Protection

Questions about privacy and data

We take your privacy seriously and comply with GDPR, CCPA, and other international privacy regulations.

Your data rights:

Right to Access: Request a copy of all your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Deletion: Request permanent deletion of your data
Right to Portability: Export your data in a standard format
Right to Object: Object to certain data processing activities
Right to Restriction: Limit how we process your data

What data we collect:

Account information (name, email, phone)
Transaction history and payment information
Campaign and rebate activity
Login and usage data
Communication preferences

How we use your data:

Provide and improve our services
Process payments and withdrawals
Prevent fraud and ensure security
Send important notifications
Comply with legal obligations

Data security measures:

Encrypted data transmission (SSL/TLS)
Secure password storage (hashed and salted)
Regular security audits
Access controls and authentication
Regular backups and disaster recovery

Exercising your rights:

Contact our support team
Verify your identity
Specify which right you want to exercise
We'll respond within 30 days

More information:

Read our full Privacy Policy
Review our Terms of Service
Contact our Data Protection Officer via support

Third-party data sharing:

We only share data with:

Payment processors (for transactions)
Service providers (for platform operation)
Legal authorities (when required by law)

We never sell your personal data to third parties.

Suspicious Activity

Report suspicious account activity

If you notice any suspicious activity on your account, take immediate action to protect yourself.

Signs of suspicious activity:

Unrecognized login locations or devices
Unexpected password change notifications
Unauthorized transactions or withdrawals
Changed account settings you didn't make
Missing funds from your wallet
Rebates or campaigns you didn't create
Emails about actions you didn't take

Immediate actions to take:

Change your password immediately:
- Buyers: Change Password
- Sellers: Change Password
Review recent activity:
- Check transaction history
- Review withdrawal requests
- Look at campaign activity
Check for unauthorized changes:
- Verify email address is still yours
- Check phone number
- Review payment methods
Contact support immediately:
- Report the suspicious activity
- Provide details of what you noticed
- Request account security review