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Orders & Products

Help Information

For order-related questions, please have your order number ready. You can track and manage your orders in your dashboard.

This section covers everything about finding products, placing orders, tracking, reviews, and rebates.

Related Topics:

Finding Products

How to find and browse products

Browse available rebate campaigns in your dashboard - get products for free or at huge discounts!

Where to find products:

Dashboard - View all available campaigns
Browse by category or platform (Amazon, Etsy, eBay, Walmart, Target)
Search by keywords or product type
Filter by rebate amount or product price

Product information includes:

Product images and description
Original price and rebate amount (typically 80-100%)
Platform (Amazon, Etsy, etc.)
Seller requirements and instructions
Number of available slots

Tips for finding good products:

Look for campaigns with 90-100% rebate (free products!)
Check campaigns with 80%+ rebate for huge discounts
Read seller requirements carefully before applying
Look for products in categories you're interested in
Check product ratings on the original platform

Understanding rebate percentages:

100% rebate: Completely free product (pay upfront, get 100% back)
90-99% rebate: Near-free product (pay $1-5 for $50+ product)
80-89% rebate: Huge discount (pay $10-20 for $100 product)
50-79% rebate: Good discount (pay half or less)

How to Order

Steps to purchase products

Follow these steps to participate in a rebate campaign and get cashback:

Rebate campaign process:

Browse campaigns: Go to dashboard
Select a product: Click on the product you want (check rebate %)
Read requirements: Review seller instructions carefully
Click "Claim": Reserve your spot (limited time)
Purchase on platform: Buy the product on Amazon/Etsy/etc using the provided link at FULL PRICE
Submit order details: Enter your order ID and upload screenshot
Complete requirements: Use product, fulfill seller requirements after receiving
Submit proof: Upload required screenshots to get rebate approved
Get cashback: Receive 80-100% of purchase price back to your wallet

Important notes:

You have limited time to purchase after claiming (usually 20 minutes)
Use the exact product link provided by seller
Pay FULL PRICE - rebate comes after completion
Keep your order confirmation and screenshots
Follow all seller requirements to receive rebate

Order Tracking

Track your orders and status

Track all your orders and their status in your dashboard.

View your orders:

Dashboard - All active orders
Check order status (Pending, Approved, Completed, Cancelled)
View order details and requirements
See rebate status

Order statuses explained:

Claimed: You reserved the product, need to purchase
Pending Completion: Waiting for you to complete rebate requirements
Under Review: Seller reviewing your submission for rebate approval
Approved: Rebate approved, will be paid soon
Completed: Rebate paid to your wallet
Cancelled: Order was cancelled or expired

What to do for each status:

Claimed: Purchase the product ASAP before time expires
Pending Completion: Wait for product delivery, then complete rebate requirements
Under Review: Wait for seller approval (check for messages)
Approved: No action needed, rebate processing

Completing Rebate Requirements

How to complete requirements for rebate

After receiving your product, you need to complete the rebate requirements to receive your cashback (up to 100% of purchase price).

Rebate requirements (typically includes):

Use the product and test it thoroughly
Complete seller's specific requirements (varies by campaign)
Follow seller's guidelines carefully
Include photos/videos if requested
Submit proof within timeframe (usually 5-7 days after delivery)

How to complete rebate process:

Wait for product delivery
Use the product and test it
Complete the specific requirements listed by seller
Follow any seller guidelines provided
Complete the requirements on the purchase platform (Amazon, Etsy, etc.)
Take screenshots of completed requirements
Upload screenshots in your order dashboard
Receive rebate (typically 80-100% of product price) after seller approval

Important for rebates:

Be thorough - complete all seller requirements
Provide detailed responses based on actual product use
Include specific product features and your experience
Add photos if requested by seller
Follow all instructions carefully

Critical warnings for rebate eligibility:

NEVER mention you received rebate or discount when completing requirements
Don't copy seller's suggested text word-for-word
Platforms may remove content that violates their policies
Violating platform policies can result in account suspension

This is a REBATE platform: You pay full price upfront, complete the requirements honestly, then get up to 100% cashback!

Track your submissions:

Getting Rebates

How rebates work and when you get paid

Rebates are cashback payments (typically 80-100% of product price) sent to your wallet after completing campaign requirements.

How our rebate platform works:

Purchase product at full price on Amazon/platform
Submit order ID and proof of purchase
Receive product and use it
Complete seller requirements (usually based on actual product experience)
Upload proof of completion (screenshots)
Seller approves your submission
Rebate (80-100% of purchase price) is added to your wallet

Rebate amounts:

Most campaigns offer 80-100% rebate (near-free or completely free products)
Some campaigns may offer 50-80% (still significant savings)
Rebate percentage is shown before you claim the campaign
Calculate your out-of-pocket cost: Product Price × (100% - Rebate%)

Rebate timeline:

Completion submission: 5-7 days after product delivery
Seller approval: 1-3 days after submission
Payment to wallet: Immediately after approval
Total time: Usually 7-14 days from purchase

Rebate statuses:

Pending: Waiting for requirement completion
Under Review: Seller reviewing your submission
Approved: Approved, payment processing
Paid: Money in your wallet
Rejected: Did not meet requirements

Why rebates get rejected:

Submission doesn't meet seller requirements
Order ID doesn't match
Submission was removed by platform
Screenshots not clear or complete
Submitted after deadline
Did not follow specific seller instructions

What to do if rejected:

Read rejection reason from seller
Check if your submission is still visible on platform
Contact seller if you believe it was correct
Resubmit with corrections if allowed

Order Issues

Problems with orders

If you encounter issues with your order, here's how to resolve them.

Common order issues:

Product out of stock:
- Check if product is available before claiming
- Contact seller if it became unavailable after claiming
- You may need to cancel the order
Wrong product received:
- Contact Amazon/platform customer service first
- Request replacement or refund
- Inform seller about the issue
- May still be eligible for rebate if seller approves
Product never delivered:
- Track package on Amazon/platform
- Wait for estimated delivery date
- Contact platform support if not delivered
- Inform seller about delivery delay
Defective product:
- Contact platform for refund/replacement
- Leave honest review mentioning the defect
- You may still receive rebate for honest review

Cancelling orders:

You can cancel before purchasing
After purchase, contact seller to discuss
Rebate won't be paid if order cancelled
Cancel from your dashboard

Getting help:

For platform issues (Amazon, Etsy): Contact their support
For campaign issues: Message seller through platform
For payment issues: Contact our support team

Product Quality

Questions about product quality

Product quality can vary. Here's what you should know.

Before ordering:

Check product ratings on Amazon/platform
Read existing customer reviews
Review product description and specifications
Check seller ratings and reputation

Quality expectations:

Products should match description
Should be new unless stated otherwise
Should function as advertised
Should meet safety standards

If product is poor quality:

Contact Amazon/platform customer service
Request refund or replacement
Complete seller requirements honestly based on your experience
You can still receive rebate for honest completion
Report serious safety issues to platform

Important note about rebates:

You are NOT required to give only positive responses. Our rebate platform values HONESTY based on actual product quality and experience. Sellers use your honest opinions to improve their products. Negative but honest responses are acceptable for rebate approval.

Your protection:

Amazon/platform buyer protection applies
Can return defective products
Can report fraudulent products
Honest responses (positive or negative) qualify for rebate

Shipping & Delivery

Shipping and delivery questions

Shipping is handled by Amazon/platform, not by us.

Tracking your shipment:

Check Amazon/platform account for tracking info
Track package using provided tracking number
Estimated delivery dates shown at checkout
Email notifications for shipping updates

Delivery address:

Update your address at Address Settings
Ensure address is correct BEFORE purchasing
Use address that can receive packages
Include apartment/unit number if applicable

Shipping options:

Standard shipping (3-5 days)
Prime shipping (1-2 days for Prime members)
Express shipping (additional cost)
Options vary by platform and seller

Delivery issues:

Package delayed: Check tracking, wait for delivery window, contact carrier
Package lost: Contact Amazon/platform after delivery date passes
Package damaged: Take photos, contact platform for replacement
Wrong address: Contact platform immediately to try to redirect

After delivery:

Confirm package received
Check product condition
Start using product
Prepare to complete rebate requirements

Still need help?

If you couldn't find the answer you're looking for, create a support case and our team will assist you.

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