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Payments

Help Information
Thank you for contacting us about payments. Please make sure your payment method is verified and has sufficient funds. If you experience any issues, our support team is here to help.

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Payment Methods Accepted

What payment methods are available

We accept the following payment methods for campaigns, deals, and services:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • Stripe - Secure card processing
  • Wallet Balance - Pre-loaded funds for quick payments

Benefits of using Wallet:

  • Instant payment processing
  • No need to enter card details each time
  • Pre-pay for multiple campaigns

Add funds to your wallet in Wallet Settings.

Credit/Debit Card Payments

Issues with card payments

For card payment issues:

  1. Verify your card details are entered correctly
  2. Ensure your card is not expired
  3. Check if your card supports international transactions
  4. Verify sufficient funds are available
  5. Contact your bank if the transaction was declined
  6. Try a different card if available

Common reasons for card decline:

  • Insufficient funds
  • Card expired
  • Incorrect CVV code
  • Billing address mismatch
  • Bank fraud protection blocking transaction
  • Card not enabled for online purchases
Payment Failed or Declined

Failed payment transactions

If your payment failed:

  1. Check if you have sufficient funds in your account
  2. Verify billing address matches your card
  3. Contact your bank to ensure they didn't block the transaction
  4. Wait 15-30 minutes and try again
  5. Try a different payment method or card
  6. Use your Wallet balance instead

Still having issues? Contact our support with:

  • Error message screenshot
  • Last 4 digits of card used
  • Date and time of failed transaction
  • Campaign or service you were trying to pay for
Stripe Payment Issues

Problems with Stripe checkout

We use Stripe for secure payment processing.

If Stripe payment fails:

  1. Clear your browser cache and cookies
  2. Try a different browser (Chrome, Firefox, Safari)
  3. Disable browser extensions that might block Stripe
  4. Try from a different device
  5. Ensure JavaScript is enabled
  6. Contact your bank to authorize the transaction

Security note: Stripe is PCI-DSS compliant and your card information is never stored on our servers.

Campaign Payment Process

How to pay for campaigns

After creating your campaign, you'll need to pay to activate it.

Payment process:

  1. Complete campaign creation
  2. Go to Payment step
  3. Choose payment method:
    • Pay with Wallet balance (instant)
    • Pay with Credit/Debit card via Stripe
  4. Complete payment
  5. Submit campaign for approval

Payment routes:

  • Wallet payment: Instant, redirects to submission
  • Stripe payment: Redirects to Stripe → Returns to confirmation

View your campaigns in Campaigns Dashboard.

Campaign Payment Not Processed

Campaign payment stuck or not confirmed

If your campaign payment is not processing:

  1. Check if payment was actually completed (check bank statement)
  2. Look for Stripe confirmation email
  3. Check campaign status
  4. Verify you completed the Stripe checkout flow
  5. Wait 5-10 minutes for payment processing

If payment was charged but campaign not activated:

  • Take screenshot of bank transaction
  • Get Stripe payment ID from email
  • Create support ticket with details
  • We'll investigate and resolve within 24 hours
Duplicate Charges

Charged multiple times for same payment

If you were charged multiple times:

  1. Check your bank statement carefully
  2. Some charges may be pending authorizations that will drop off
  3. Compare with your billing history
  4. Check for multiple confirmation emails

If truly charged twice:

  • Create support ticket immediately
  • Attach bank statement screenshot
  • Provide transaction IDs
  • Refund will be processed within 3-5 business days

To avoid duplicate charges: Don't click "Pay" button multiple times. Wait for confirmation page.

Wallet Balance & Top-Up

Adding funds to wallet

Your Wallet allows quick payments without entering card details each time.

To add funds to wallet:

  1. Go to Wallet
  2. Click "Add Balance" or "Top Up"
  3. Enter amount you want to add
  4. Complete payment via Stripe
  5. Funds appear instantly after successful payment

Benefits:

  • Instant campaign payments
  • Budget management
  • Quick checkout

Minimum top-up: $10
Maximum per transaction: $10,000

Wallet Payment Not Deducted

Wallet balance not updating after payment

If your wallet balance didn't update after payment:

  1. Refresh the page
  2. Wait 2-3 minutes for system processing
  3. Check transaction history
  4. Look for payment confirmation email
  5. Verify payment was completed in Stripe

If issue persists:

  • Take screenshot of Stripe receipt
  • Note the exact amount and time
  • Create support ticket with details
  • We'll credit your wallet within 24 hours
Insufficient Wallet Balance

Not enough funds in wallet

If you receive "Insufficient balance" error:

  1. Check your current wallet balance
  2. Add funds to wallet before proceeding
  3. Ensure you have enough for the full payment amount

Alternative: Pay directly with card instead of wallet.

Example:

  • Campaign cost: $50
  • Current balance: $30
  • Need to add: At least $20
Rebate Payments to Buyers

How rebate payment system works

After buyers complete campaign tasks, you need to approve and pay rebates.

Rebate payment flow:

  1. Buyer completes purchase and submits proof
  2. You rebate in Needs Approval
  3. Approve rebate if requirements met
  4. System deducts from your wallet automatically
  5. Buyer receives rebate to their account

Important:

  • Ensure wallet has sufficient balance before approving
  • Rebates are paid from your wallet, not campaign payment
  • Track approved/paid rebates in Paid Rebates
Rebate Payment Failed

Issues paying rebates to buyers

If rebate payment fails:

  1. Check if you have sufficient wallet balance
  2. Add funds to wallet if needed
  3. Try approving rebate again
  4. Check rebate status in dashboard

Common issues:

  • ❌ Insufficient wallet balance
  • ❌ System processing delay
  • ❌ Buyer account issues

Solution:

  1. Ensure wallet balance ≥ total rebate amount
  2. Contact support if buyer reports not receiving rebate
  3. Provide rebate ID and buyer details
Invoices & Receipts

Downloading invoices and receipts

All your payment receipts and invoices are available in your account.

To access invoices:

  1. Go to Invoices
  2. View all campaign invoices
  3. Download PDF copies for records
  4. Edit or create custom invoices if needed

For campaign-specific invoice:

  1. Go to campaign details
  2. Click "View Invoice"
  3. Download PDF

Billing history: Check Billing for all transactions.

Refund Requests

How to request refunds

Refunds are considered on a case-by-case basis.

Eligible for refund:

  • Campaign rejected and not fixable
  • Technical error during payment
  • Duplicate charges
  • Campaign never went live due to our error

Not eligible for refund:

  • ❌ Campaign completed successfully
  • ❌ Low conversion rates (not guaranteed)
  • ❌ Changed mind after approval
  • ❌ Campaign ended early by your choice

To request refund:

  1. Create support ticket
  2. Provide campaign ID and payment details
  3. Explain reason for refund
  4. Wait for team review (24-48 hours)

Refund processing: 5-10 business days to original payment method.

Tax & VAT Questions

Questions about taxes on payments

Tax handling depends on your location and business type.

General information:

  • Prices shown may include applicable taxes
  • Business taxes vary by country/state
  • Download invoices for tax records
  • Keep all receipts for accounting purposes

For specific tax questions:

  1. Consult with your accountant or tax advisor
  2. Contact support for tax documentation
  3. Request detailed invoice if needed

Note: We are not tax advisors. Please consult tax professionals for guidance.

Payment Security & Privacy

How payments are secured

Your payment security is our top priority.

Security measures:

  • SSL encryption on all pages
  • Stripe - PCI-DSS Level 1 certified
  • No card storage - we never store your full card details
  • 3D Secure support for additional verification
  • Bank-level security protocols

What we collect:

  • Billing address (for verification)
  • Last 4 digits of card (for your reference)
  • Transaction history

What we DON'T store:

  • Full card numbers
  • CVV codes
  • Card PINs

All payments are processed securely through Stripe.

Currency & International Payments

International payment questions

We accept international payments from most countries.

Currency:

  • All prices displayed in USD
  • Your bank will convert to local currency
  • Exchange rates set by your bank/card issuer

International card usage:

  • Most Visa/MasterCard work globally
  • Ensure your card supports international transactions
  • Contact bank if payment declined
  • Some banks charge foreign transaction fees (1-3%)

Supported countries: We accept payments from 100+ countries via Stripe.

Still need help?

If you couldn't find the answer you're looking for, create a support case and our team will assist you.

Create Support Case
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