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Technical Issues

Help Information

We apologize for any technical difficulties you may be experiencing. Our platform is designed to work smoothly, but sometimes technical issues can occur.

Most technical problems can be resolved by clearing your browser cache and cookies. If the problem persists after trying basic troubleshooting, please contact our support team with detailed information about the issue.

Related Topics:

Website Errors

Report website errors

If you're experiencing errors or bugs on our website, follow these troubleshooting steps:

First steps to try:

  1. Clear browser cache and cookies:
    • Chrome: Settings → Privacy and security → Clear browsing data
    • Firefox: Settings → Privacy & Security → Clear History
    • Safari: Preferences → Privacy → Manage Website Data → Remove All
    • Edge: Settings → Privacy → Clear browsing data
  2. Try Incognito/Private mode: This helps identify if extensions are causing issues
  3. Update your browser: Make sure you're using the latest version
  4. Try a different browser: Test with Chrome, Firefox, Safari, or Edge
  5. Disable browser extensions: Ad blockers or other extensions may interfere
  6. Check internet connection: Ensure you have stable internet

Common error types:

  • 404 Not Found: Page doesn't exist or URL is incorrect
  • 500 Internal Server Error: Server issue - contact support
  • 403 Forbidden: Access denied - may need login or permissions
  • Connection timeout: Check internet connection
  • White screen: Clear cache or try different browser

When reporting errors, include:

  • Screenshot of the error message
  • Error code if displayed (404, 500, etc.)
  • URL where error occurred
  • Steps that led to the error
  • Time when error occurred

Browser compatibility:

  • Recommended browsers: Chrome, Firefox, Safari, Edge (latest versions)
  • Mobile browsers: Chrome Mobile, Safari Mobile
  • Minimum requirements: Updated within last 2 versions

Quick fixes for common issues:

  • Page not loading: Refresh (Ctrl+F5 or Cmd+Shift+R)
  • Buttons not working: Disable ad blockers
  • Images not showing: Clear cache, check connection
  • Form not submitting: Check required fields, disable extensions
Upload Problems

Issues with file uploads

Having trouble uploading files? Here's how to resolve upload issues:

File requirements:

  • Maximum file size: 5MB per file
  • Supported formats:
    • Images: JPG, JPEG, PNG, GIF
    • Documents: PDF
    • Screenshots: JPG, PNG
  • Filename requirements:
    • No special characters (!, @, #, $, %, etc.)
    • No spaces (use underscores or hyphens instead)
    • Keep filenames short (under 50 characters)
    • Use English characters only

Common upload issues and solutions:

  • File too large:
    • Compress images using online tools (TinyPNG, CompressJPEG)
    • Reduce image resolution/quality
    • Use photo editing software to resize
    • Split into multiple smaller files if possible
  • Wrong file format:
    • Convert to supported format (JPG, PNG, PDF)
    • Use online converters if needed
    • Save screenshots as PNG or JPG
  • Upload keeps failing:
    • Check internet connection stability
    • Try uploading one file at a time
    • Clear browser cache and retry
    • Try different browser
    • Disable VPN temporarily
  • Upload progress stuck:
    • Don't refresh page during upload
    • Wait for slow connections (may take minutes)
    • Check if upload completed despite stuck progress bar
    • Cancel and retry if stuck for over 5 minutes

Upload locations:

Image quality tips:

  • Use good lighting for photos
  • Ensure text is readable in screenshots
  • Avoid blurry or pixelated images
  • Crop unnecessary parts
  • Take screenshots at full resolution

Still having issues?

Contact support with:

  • File size and format
  • Where you're trying to upload
  • Error message if any
  • Screenshot of the upload issue
Slow Performance

Website running slow

If our website is loading slowly, here are steps to improve performance:

Quick fixes:

  1. Clear browser cache: Old cached files can slow things down
  2. Close unused tabs: Too many open tabs consume memory
  3. Restart browser: Fresh start can improve performance
  4. Disable extensions: Ad blockers and other extensions can slow browsing
  5. Update browser: Latest versions are faster and more efficient

Check your connection:

  • Test internet speed: Visit speedtest.net
    • Minimum recommended: 5 Mbps download
    • Optimal: 10+ Mbps download
  • Switch to WiFi: If using mobile data
  • Move closer to router: Better WiFi signal
  • Restart router: Can resolve connection issues
  • Disconnect other devices: Reduce network congestion

Device optimization:

  • Close background apps: Free up memory and CPU
  • Restart device: Clears memory and processes
  • Update operating system: Latest OS versions perform better
  • Free up disk space: Low storage can slow everything
  • Check for malware: Run antivirus scan

Browser optimization:

  • Use lightweight browser: Chrome or Firefox recommended
  • Enable hardware acceleration: In browser settings
  • Reduce browser history: Clear old data regularly
  • Limit extensions: Only keep essential ones

Peak hours consideration:

  • Website may be slower during high-traffic periods
  • Try accessing during off-peak hours if possible
  • Early morning or late evening typically faster
  • We monitor performance 24/7 and scale resources as needed

Platform-specific performance:

  • Dashboard loading slow: May have many items - use filters to reduce load
  • Image-heavy pages: Allow time for images to load
  • Search results: Refine search to get fewer results

When to contact support:

  • Slowness persists after trying all steps
  • Only our website is slow (other sites load fine)
  • Specific pages consistently slow
  • Slowness started suddenly

Include when reporting:

  • Internet speed test results
  • Browser and version
  • Device type (desktop, laptop, mobile)
  • Which pages are slow
  • Time of day when experiencing slowness
  • How long issue has been occurring

Our commitment:

We continuously monitor website performance and work to ensure fast loading times. If you're experiencing persistent slowness, it helps us improve if you report it with details.

Login/Session Issues

Getting logged out or session problems

If you're experiencing login or session issues, here's how to fix them:

Common session problems:

  • Getting logged out frequently:
    • Enable cookies in browser
    • Add site to exceptions in privacy settings
    • Don't use Incognito/Private mode for regular use
  • "Session expired" message:
    • Normal after 24 hours of inactivity
    • Simply login again
    • Enable cookies to stay logged in longer
  • Can't stay logged in:
    • Clear browser cache and cookies
    • Check browser cookie settings
    • Disable privacy extensions temporarily
    • Try different browser

Cookie settings:

  • Chrome: Settings → Privacy → Cookies → Allow all cookies (or add site exception)
  • Firefox: Settings → Privacy → Custom → Allow cookies
  • Safari: Preferences → Privacy → Uncheck "Block all cookies"

Security best practices:

  • Only select "Remember Me" on personal devices
  • Always logout from shared/public computers
  • Don't save passwords on public devices
  • Clear browser data after using public computer

Multiple device usage:

  • You can login from multiple devices
  • Sessions are independent per device
  • Logging out on one device doesn't affect others

Still need help?

If you couldn't find the answer you're looking for, create a support case and our team will assist you.

Create Support Case
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