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Withdrawals

Help Information

Thank you for contacting us about withdrawals. All withdrawal requests are processed according to the selected payment method timeline. Make sure your withdrawal information is up to date and accurate in your account settings.

Related Topics:

How Withdrawals Work

Understanding the withdrawal process

Our withdrawal system allows you to cash out your earnings through multiple payment methods.

Available methods: PayPal, Gift Cards, Bank Transfer, Wise, Venmo, ACH Transfer

Requirements: Account must be verified, SMS verification required, minimum amounts apply per method.

Withdrawal Request Status

Understanding withdrawal statuses

Track your requests in withdrawal history. Statuses: Pending, Processing, Completed, Holding, Cancelled.

If status is Holding, read admin message. If Completed but not received, wait full timeline then contact support.

Minimum Withdrawal Amounts

Minimum requirements for each method

Current minimums: PayPal $300, Gift Cards $2, Bank Transfer $200, Wise $30, Venmo $10, ACH $100.

Minimums exist to reduce processing fees and transaction costs for all users.

Note: These amounts may change. For the most current limits, please check your Wallet page.

Processing Times

How long withdrawals take

Typical processing times: PayPal 10-15 days, Gift Cards 5-10 days, Bank Transfer 10-15 days, Wise 3-7 days, Venmo 3-5 days, ACH 3-5 days.

Business days: Monday-Friday excluding holidays. Weekend requests process next business day.

Note: Processing times may vary. For current information, please check your Wallet page.

PayPal - General

PayPal withdrawal questions

PayPal offers reliable transfers to your PayPal account.

Key Information:

  • Processing Time: 10-15 business days
  • Minimum Amount: $300.00
  • Maximum Amount: $10,000 per transaction
  • Fees: No fees from us
  • Availability: 200+ countries

Requirements:

  • Verified PayPal account
  • Correct PayPal email address
  • Account in good standing

Ready to withdraw? Visit PayPal Withdrawal Page.

Need help? Check Wallet for current processing times and limits.

PayPal - Not Received

PayPal funds not received

If you haven't received your PayPal withdrawal yet, please follow these steps:

First, check the following:

  1. Verify that 10-15 business days have passed since your request
  2. Log into your PayPal account and check your transaction history
  3. Look in your PayPal "Pending" section
  4. Check your spam/junk folder for PayPal notification emails
  5. Verify the email address you used for the withdrawal is correct

Common reasons for delays:

  • PayPal account has limitations or restrictions
  • PayPal security review (for large or unusual amounts)
  • Weekend or holiday processing delays
  • Additional verification required by PayPal

Still not received after 15 business days?

Please contact our support team with the following information:

  • Your withdrawal ID (found in withdrawal history)
  • PayPal email address used
  • Date of withdrawal request
  • Screenshot of your PayPal activity page
PayPal - Failed

Failed PayPal withdrawals

If your PayPal withdrawal failed, the funds have been returned to your account balance.

Common reasons for failure:

  • Email mismatch: PayPal email doesn't match or isn't recognized
  • Unverified account: Your PayPal account needs verification
  • Account restrictions: PayPal account has limitations or is suspended
  • Incorrect email: Typo in the email address
  • Name mismatch: Name on our account doesn't match PayPal

How to fix and retry:

  1. Read the admin message in your withdrawal history for specific reason
  2. Log into PayPal and verify your account is in good standing
  3. Complete PayPal account verification if required
  4. Remove any account limitations through PayPal
  5. Double-check your PayPal email spelling
  6. Ensure names match on both accounts
  7. Wait 24 hours before submitting a new request

How to verify your PayPal account:

Go to PayPal Settings, complete identity verification, and link a bank account or card.

Alternative option: If issues persist, try a different withdrawal method like gift cards or ACH transfer.

Gift Cards - General

Gift card questions

Gift cards are a popular withdrawal option that allows you to receive your earnings as store credit.

Key Information:

  • Processing Time: 5-10 business days
  • Minimum Amount: $2.00
  • Maximum Amount: $500 per transaction, $2,000 per month
  • Delivery Method: Email (digital code)
  • Fees: No fees - you receive full face value

Available retailers:

  • Amazon Gift Cards
  • Walmart Gift Cards
  • Target Gift Cards
  • Best Buy Gift Cards

Available denominations: $10, $25, $50, $100

Why choose Gift Cards?

  • No fees - receive full value
  • Low minimum ($2)
  • Works with popular retailers
  • Easy to use online and in-store

Visit Gift Card Withdrawals to request your gift card.

Need help? Check Wallet for current processing times and limits.

Gift Cards - Not Received

Gift card not received

If you haven't received your gift card code via email, please check the following:

First steps:

  1. Check your spam/junk email folder - gift card emails sometimes get filtered
  2. Verify the email address in your account settings is correct
  3. Wait 5-10 business days from the request date
  4. Check all folders in your email including Promotions, Updates, etc.
  5. Add our email domain to your safe senders list
  6. Search your email for keywords: "gift card", "code", "withdrawal"

Important timing information:

  • Business days are Monday-Friday, excluding US federal holidays
  • Requests submitted on weekends process on the next business day
  • During high-volume periods, processing may take the full 10 days
  • Holiday seasons may have additional delays

Checking your withdrawal status:

  1. Go to Withdrawal History
  2. Find your gift card request
  3. Check the status (Pending, Processing, Completed)
  4. Read any admin messages if status is Holding or Cancelled

Still haven't received after 10 business days?

Contact our support team with:

  • Your withdrawal request ID (found in withdrawal history)
  • Email address where card should be sent
  • Date of your request
  • Retailer and amount requested
  • Screenshot of withdrawal history showing Completed status

We'll investigate and resend your gift card code if needed.

Prevention tips:

  • Keep your email address updated in your profile
  • Whitelist our email domain
  • Check email regularly after requesting withdrawal
Gift Cards - Invalid Code

Invalid gift card code

If your gift card code isn't working, please try these troubleshooting steps:

Common issues and solutions:

  1. Wrong retailer website:
    • Amazon codes only work on Amazon.com
    • Walmart codes only work on Walmart.com or in Walmart stores
    • Target codes only work on Target.com or in Target stores
    • Best Buy codes only work on BestBuy.com or in Best Buy stores
  2. Typing errors: Carefully re-enter the code, watching for:
    • Number 0 (zero) vs letter O
    • Number 1 (one) vs letter I (i) or letter L (l)
    • Number 5 vs letter S
    • Make sure no spaces before or after the code
    • Check for dashes or hyphens in the code
  3. Copy/paste correctly:
    • If copying the code, ensure you select the entire code
    • Don't include extra spaces or characters
    • Paste directly into the retailer's gift card field
  4. Case sensitivity:
    • Some codes are case-sensitive
    • Match uppercase and lowercase exactly as shown

Check if code was already used:

  • Log into the retailer's website
  • Go to your account's gift card balance section
  • Check if the balance was already added
  • View gift card transaction history if available

Retailer-specific help:

  • Amazon: Go to "Gift Cards" → "Redeem a Gift Card" → Enter code
  • Walmart: Go to account → "Gift Cards" → "Add a New Gift Card"
  • Target: Go to account → "Gift Cards" → "Check Balance"
  • Best Buy: Go to account → "Gift Cards" → "Check Balance & Redeem"

Contact retailer support:

If code still doesn't work, contact the retailer's customer service to verify card status:

  • Provide the gift card code
  • Ask if the card is active and has a balance
  • Ask if there are any restrictions on the card

Still having issues after checking with retailer?

Contact our support team with:

  • The gift card code (or screenshot showing the code)
  • Retailer name (Amazon, Walmart, Target, Best Buy)
  • Error message you're receiving from the retailer
  • Screenshot of the error if possible
  • Confirmation from retailer that code is invalid (if you contacted them)
  • Your withdrawal request ID from withdrawal history

We'll verify the card with the retailer and issue a replacement if necessary.

Important notes:

  • Gift cards typically don't expire, but check retailer terms
  • Some gift cards have usage restrictions (online only, in-store only)
  • Always save the gift card email until fully redeemed
Wise - General

Wise withdrawal questions

Wise (formerly TransferWise) is an international money transfer service offering competitive rates for global transfers.

Key Information:

  • Processing Time: 3-7 business days
  • Minimum Amount: $30.00
  • Fees: No fees from us; Wise charges their standard transfer fees (typically 0.5-2%)
  • Availability: 50+ currencies, 150+ countries

Why choose Wise?

  • Best for international transfers
  • Lower fees compared to traditional banks
  • Real exchange rates with transparent fees
  • Multi-currency support

Requirements:

  • Active and verified Wise account
  • Correct Wise email address
  • Identity verification completed with Wise

Visit Wise Withdrawal Page to get started.

Wise - Setup

Setting up Wise

Setting up Wise withdrawals is simple. Follow these steps:

Step-by-step setup guide:

  1. Create a Wise account:
    • Go to wise.com
    • Sign up with your email address
    • Choose your account type (personal or business)
  2. Verify your identity:
    • Upload a valid government-issued ID
    • Complete Wise's verification process
    • This usually takes 1-2 business days
  3. Add recipient details:
    • Add your bank account details in Wise
    • Verify your bank account (may require small test deposit)
  4. Link to our platform:

Important notes:

  • Your Wise account must be fully verified before receiving transfers
  • Email on Wise must match or be verified on our platform
  • Keep your Wise account in good standing

Processing begins once:

  • Your Wise account is active and verified
  • Your bank details are added in Wise
  • You've submitted a withdrawal request
Wise - Delayed

Delayed Wise transfers

If your Wise transfer is taking longer than expected, please check the following:

Common reasons for delays:

  • Unverified Wise account: Ensure your identity verification is complete
  • Currency not supported: Check if your currency is available in Wise
  • Bank details incorrect: Verify recipient bank information in Wise
  • Wise security review: Large transfers may require additional verification
  • Weekend/holiday processing: Transfers don't process on non-business days
  • Intermediary bank delays: Some transfers require multiple banks

What to check:

  1. Log into your Wise account and check transfer status
  2. Verify 7 business days have passed (not calendar days)
  3. Check if Wise sent you any notifications or verification requests
  4. Ensure your currency and destination country are supported
  5. Verify all recipient details are correct in your Wise account

Wise transfer statuses:

  • Processing: Transfer is being processed by Wise
  • On hold: Additional information needed from you
  • Completed: Funds sent to your bank

Still not received after 7 business days?

Please take these steps:

  1. Contact Wise support directly to check transfer status on their end
  2. Check with your bank if they've received the transfer
  3. If Wise confirms they haven't received funds from us, contact our support with:
    • Your withdrawal ID
    • Wise email address
    • Date of request
    • Screenshot of Wise account showing no transfer
Venmo - General

Venmo withdrawal questions

Venmo is a mobile payment service popular in the United States for quick peer-to-peer transfers.

Key Information:

  • Processing Time: 3-5 business days
  • Minimum Amount: $10.00
  • Fees: No fees from us for standard transfers
  • Availability: US only

Requirements:

  • Active Venmo account
  • US bank account or debit card linked to Venmo
  • Correct Venmo username or phone number
  • Account verification recommended for higher limits

Visit Venmo Withdrawal Page to get started.

ACH - General

ACH transfer questions

ACH (Automated Clearing House) transfers allow direct deposits to your US bank account.

Key Information:

  • Processing Time: 3-5 business days
  • Minimum Amount: $100.00
  • Fees: No fees - completely free
  • Availability: US bank accounts only

Why choose ACH?

  • Free transfers directly to your bank
  • No intermediary services needed
  • Secure and reliable
  • Works with all US banks and credit unions

Requirements:

  • US bank account (checking or savings)
  • Valid routing number (9 digits)
  • Valid account number
  • Account must be verified via micro-deposits

Visit ACH Settings to set up your bank account.

ACH - Setup

Setting up ACH

Setting up ACH transfers requires verifying your bank account through micro-deposits.

Step-by-step setup guide:

  1. Add your bank account:
    • Go to ACH Settings
    • Enter your bank routing number (9 digits)
    • Enter your account number
    • Select account type (checking or savings)
    • Enter account holder name (must match your account)
  2. Micro-deposit verification:
    • We'll send 2 small deposits to your bank (typically $0.01-$0.99 each)
    • This takes 2-3 business days to appear
    • Check your bank statement or online banking
  3. Confirm the amounts:
    • Return to ACH settings once deposits appear
    • Enter the exact amounts of the 2 deposits
    • Submit for verification
  4. Start withdrawing:
    • Once verified, your bank account is ready
    • You can now submit ACH withdrawal requests

Finding your routing and account numbers:

  • On a check: Routing number is first 9 digits at bottom left, account number follows
  • Online banking: Usually found in account details or settings
  • Bank statement: Listed in account information section
  • Call your bank: They can provide these numbers

Important notes:

  • Account holder name must match exactly
  • Business accounts may require additional verification
  • Only US bank accounts are supported
  • Prepaid cards and some online banks may not support ACH

Verification issues?

  • Wait full 3 business days for micro-deposits
  • Check both pending and posted transactions
  • Amounts must match exactly (including cents)
  • Contact support if deposits don't appear after 5 days
ACH - Delayed

Delayed ACH transfers

If your ACH transfer is taking longer than expected, please check the following:

Normal processing timeline:

  • ACH transfers take 3-5 business days
  • Business days are Monday-Friday, excluding federal holidays
  • Weekend requests begin processing Monday
  • Our processing: 1 business day
  • Bank processing: 2-4 business days

Common reasons for delays:

  • Weekend or holiday: No processing on non-business days
  • Bank holds: Some banks hold ACH deposits 1-2 extra days
  • New account: First ACH to new account may take longer
  • Large amount: May trigger bank security review
  • Bank verification: Bank confirming account details

What to check:

  1. Verify 5 full business days have passed (not calendar days)
  2. Check your bank account online or via mobile app
  3. Look in both pending and posted transactions
  4. Verify bank account details were entered correctly
  5. Confirm your bank accepts ACH transfers

Bank-specific considerations:

  • Some credit unions process ACH slower than major banks
  • Online banks (Chime, Varo, etc.) typically process faster
  • Traditional banks may hold first ACH deposit

Still not received after 7 business days?

Contact our support team with:

  • Your withdrawal ID
  • Bank name and last 4 digits of account number
  • Date of withdrawal request
  • Confirmation that 7 business days have passed

We'll trace the transfer and work with you to locate the funds.

Bank Transfer - General

International bank transfers

International Bank Transfers (SWIFT/Wire) allow you to receive funds directly to your bank account worldwide.

Key Information:

  • Processing Time: 10-15 business days
  • Minimum Amount: $200.00
  • Fees: We cover sending fees; your bank may charge receiving fees
  • Availability: 150+ countries worldwide

Why choose Bank Transfer?

  • Direct transfer to any bank account globally
  • Works with banks in most countries
  • Suitable for large amounts
  • No third-party service needed

Important notes:

  • Your bank may charge receiving fees ($10-$25 typical)
  • Currency conversion fees may apply (1-3%)
  • Intermediary banks may charge additional fees ($15-$30)
  • Processing time varies by country and bank

Requirements:

  • Valid SWIFT/BIC code or IBAN
  • Complete bank account details
  • Beneficiary name and address
  • Bank must accept international transfers
Bank Transfer - Setup

Setting up bank transfers

Setting up international bank transfers requires providing detailed bank information.

Step-by-step setup guide:

  1. Gather your bank information:
    • SWIFT/BIC code: 8-11 character code identifying your bank
    • IBAN: International Bank Account Number (if applicable)
    • Account number: Your bank account number
    • Bank name: Full legal name of your bank
    • Bank address: Complete address of your bank branch
  2. Provide beneficiary information:
    • Full name: Must match your account exactly
    • Address: Your residential or business address
    • Country: Country of residence
  3. Additional information (if required):
    • Routing number (US banks)
    • Sort code (UK banks)
    • BSB code (Australian banks)
    • Transit number (Canadian banks)
  4. Verify bank supports international transfers:
    • Contact your bank to confirm they accept SWIFT/Wire transfers
    • Ask about receiving fees
    • Confirm account can receive USD (or will be converted)

Finding your SWIFT/BIC code:

  • Check your bank statement
  • Log into online banking (usually in account details)
  • Call your bank customer service
  • Search online: "[Your Bank Name] SWIFT code"

Finding your IBAN (if applicable):

  • Online banking account details
  • Bank statement (usually at top)
  • Contact your bank
  • Note: Not all countries use IBAN

Important warnings:

  • Double-check all information - errors cause delays and returned transfers
  • Beneficiary name must match bank account exactly (including middle names)
  • Some banks don't accept third-party transfers
  • Business accounts may require additional documentation

Countries with restrictions:

Some countries have limitations on international transfers. Contact support if you're unsure about your country.

Bank Transfer - Delayed

Delayed bank transfers

International bank transfers can take longer than domestic transfers due to multiple banks involved.

Normal processing timeline:

  • Total time: 10-15 business days
  • Our processing: 1-2 business days
  • Sending bank processing: 1-2 business days
  • Intermediary banks: 2-5 business days
  • Receiving bank processing: 1-3 business days
  • Currency conversion (if needed): 1-2 business days

Common reasons for delays:

  • Intermediary banks: Multiple banks between sender and receiver adds time
  • Currency conversion: Converting from USD to local currency takes extra time
  • Compliance checks: Banks verify international transfers for security
  • Weekends and holidays: No processing on non-business days in any country involved
  • Time zone differences: Banks in different time zones process at different times
  • Country-specific regulations: Some countries have additional requirements
  • Large amounts: May trigger additional security reviews
  • First-time transfer: Initial transfer to new account takes longer

What to check:

  1. Verify 15 full business days have passed (not calendar days)
  2. Consider holidays in all countries involved (sender, intermediary, receiver)
  3. Check with your bank if transfer is pending or in process
  4. Verify SWIFT/BIC code and IBAN were entered correctly
  5. Confirm beneficiary name matches exactly
  6. Ask your bank if they're waiting for additional information

Tracking your transfer:

  • International transfers can be tracked via SWIFT code
  • Contact your bank with the transfer reference number
  • Your bank can trace the transfer through the SWIFT network
  • This may reveal which intermediary bank is processing

Country-specific delays:

  • Some countries process international transfers more slowly
  • Countries with strict currency controls may have additional delays
  • Transfers to countries with limited banking infrastructure take longer

Still not received after 15 business days?

Contact our support team with:

  • Your withdrawal ID
  • Bank name and country
  • SWIFT/BIC code used
  • Date of withdrawal request
  • Confirmation from your bank that transfer not received

We'll initiate a trace with our bank to locate the funds.

Bank Transfer - Fees

Bank transfer fees

International bank transfers involve multiple banks, and each may charge fees.

Fee breakdown:

  • Our fees: We cover all sending fees - $0 from us
  • Your bank (receiving fees): $10-$25 typical
    • Fee varies by bank and country
    • Some banks charge more for international transfers
    • Premium accounts may have lower or no fees
  • Intermediary bank fees: $15-$30 typical
    • Charged by banks that process the transfer between sender and receiver
    • Number of intermediary banks varies
    • These fees are deducted from the transfer amount
  • Currency conversion fees: 1-3% of amount
    • Applied if receiving in a currency other than USD
    • Exchange rate set by your bank
    • Rates may be less favorable than market rates

Total potential fees:

  • For a $500 transfer: $25-$55 in fees (5-11%)
  • For a $1,000 transfer: $40-$80 in fees (4-8%)
  • For a $5,000 transfer: $75-$175 in fees (1.5-3.5%)
  • Larger amounts have lower percentage fees

How to minimize fees:

  1. Ask your bank: Call and ask about incoming international wire fees
  2. Negotiate fees: Some banks waive fees for premium account holders
  3. Withdraw larger amounts: Fixed fees are smaller percentage of large amounts
  4. Consider alternatives: Wise typically has lower fees for international transfers
  5. Receive in USD: If your bank offers USD accounts, avoid conversion fees
  6. Check fee-free options: Some online banks don't charge receiving fees

Getting exact fee information:

  • Contact your bank before requesting withdrawal
  • Ask specifically about: "incoming international wire transfer fees"
  • Ask about intermediary bank fees (usually $15-30)
  • Ask about currency conversion rates and fees
  • Some banks publish fee schedules online

Fee transparency:

  • We cannot control bank fees as they're charged by your bank
  • Intermediary bank fees are deducted automatically
  • You'll receive the amount after all bank fees
  • Fee amounts may vary between transfers

Alternative for lower fees:

Consider using Wise for international transfers - typically has 0.5-2% total fees, which is often lower than bank wire fees.

Bank Transfer - Failed

Failed bank transfers

If your international bank transfer failed, the funds have been returned to your account balance.

Common reasons for failure:

  • Incorrect SWIFT/BIC code: Code doesn't match the bank or is invalid
  • Incorrect IBAN: IBAN format wrong or doesn't match account
  • Invalid account number: Account number incorrect or doesn't exist
  • Bank doesn't accept international transfers: Some banks or branches don't process SWIFT/Wire
  • Beneficiary name mismatch: Name doesn't match bank account holder exactly
  • Country restrictions: Transfers to/from certain countries may be restricted
  • Incomplete information: Missing required details for the transfer
  • Bank closed account: Account was closed or frozen
  • Compliance issues: Transfer flagged for security or regulatory reasons

How to fix and retry:

  1. Verify SWIFT/BIC code:
    • Search online for your bank's correct SWIFT code
    • Call your bank to confirm
    • Check bank statement or online banking
    • SWIFT codes are 8 or 11 characters
  2. Verify IBAN (if applicable):
    • Use online IBAN validator tools
    • Check with your bank
    • Ensure all characters are included
    • IBAN length varies by country (15-34 characters)
  3. Verify account number:
    • Check bank statement
    • Log into online banking
    • Call your bank to confirm
  4. Confirm beneficiary name:
    • Must match bank account EXACTLY (including middle names, suffixes)
    • Check for spelling errors
    • Use same name format as on bank account
  5. Verify bank accepts international transfers:
    • Call your bank and ask if they accept incoming SWIFT/Wire transfers
    • Some banks or specific branches don't process international transfers
    • Ask if there are any restrictions on your account
  6. Check for country restrictions:
    • Some countries have limitations on international transfers
    • Contact support if unsure about your country
  7. Provide all required information:
    • Bank name and address
    • Your full name and address
    • Any additional country-specific codes

Special cases:

  • US banks: May need routing number in addition to SWIFT
  • UK banks: May need sort code
  • Australian banks: May need BSB code
  • Canadian banks: May need transit and institution numbers

Alternative options:

  • If your bank doesn't accept international transfers, consider:
    • Opening account at a different bank that does
    • Using Wise instead (works with more banks)
    • Using PayPal if available in your country
    • Requesting gift cards as alternative

Getting help:

Contact our support team if:

  • You've verified all information is correct but transfers still fail
  • Your bank confirmed they accept international transfers
  • You need help understanding the failure reason
  • You want to discuss alternative withdrawal methods

Still need help?

If you couldn't find the answer you're looking for, create a support case and our team will assist you.

Create Support Case
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