Caseology Official Store Seller - Testmarket Special Deals

Business Name: SPIGEN INC

Business Address: 8845 Irvine Center Dr, Suite 100, IRVINE, CA, 92618, US

Business Size: Micro

ABOUT CASEOLOGY Caseology is one of the top trending companies for electronic accessories. We provide high-quality products, competitive low-pricing, and excellent customer service. Please click on “read more” for more details and our FAQ. We believe great products are made greater by listening to the consumer. Based on your feedback, we created a new line of modern electronic accessories. Our products are unique in design and combine both function and style. Caseology products are made by... ABOUT CASEOLOGY Caseology is one of the top trending companies for electronic accessories. We provide high-quality products, competitive low-pricing, and excellent customer service. Please click on “read more” for more details and our FAQ. We believe great products are made greater by listening to the consumer. Based on your feedback, we created a new line of modern electronic accessories. Our products are unique in design and combine both function and style. Caseology products are made by one of the leading manufacturers in South Korea! We ensure the quality to be durable, form fitting, and free of defects. Please contact us if you encounter any problems with your case. Return Policy Amazon.com, and many sellers on Amazon.com, offer returns for most items within 30 days of receipt of shipment. 30 Day Money Back Guarantee If you are not completely satisfied with your purchase for any reason, we will accept returns of packages within 30 days of the delivery date and issue a refund**. Please notify us and return package within 30 days from delivery date. All returned products must be in original packaging. A refund will be issued to the payment method used during time of purchase. Return process may take up to 1-2 weeks after it has been received. If you believe you have received a defective item, please contact us and provide us your Amazon Order ID # and photo(s) of defect for evaluation. This allows us to address the issue to the manufacturer and saves you time and money from returning item for physical inspection. Please contact customer service and allow us to resolve any issues regarding defective items before leaving a seller feedback/product review. Your satisfaction is our number one priority! Warranty (within 6 months of delivery date) This policy is only valid for naturally defective items due to a manufacturer error. Defects caused by any other incidents, including misinstallation, damage caused by the user, or misuse or mishandling of product, cannot be applied for this warranty. If a dual package is purchased, we only replace the defected item from the package. What is not covered by Warranty? Normal wear and tear from product use Misuse, lack of care, mishandling, accident, abuse, or other abnormal use Use of the product for other than its intended purpose Damage caused by improper or unauthorized repair or maintenance Product that has been modified or altered Battery Warranty (12 Months), please return the product back for physical inspection along with the following information. Upon inspection we will contact you with the next steps. Please include the following information: Amazon Order Number Full name used during purchase Shipping Address Exchanges If you have accidentlly purchased the wrong size or would like a different color, we would be more than happy to help you exchange your order within 30 days of delivery date. To qualify for an exchange the item must be unused and in new condition. Please email us to start an exchange. In your return please include your Order Number and a description of the item you would like to receive. Only items purchased directly from Caseology will be eligible for a return request. If the buyer has purchased our products through Amazon Fulfillment Services (Prime), please contact Amazon for Amazon exclusive policies. This policy will not cover the items that had been purchased from a different seller or from a retail store. Please contact that seller directly. Shipping Fees The original shipping fee is non-refundable. Customers are responsible for all return shipping costs, excluding cases regarding distributor mistakes or defective items, which will be determined and resolved at the company’s discretion. We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. Caseology is not liable for lost or stolen return packages during transit/delivery. How to Return/Exchange a Product 1. Log into your account. 2. Click the order number containing the item(s) you wish to return. 3. Request an RMA (Return Merchandise Authorization) from Amazon and wait for our authorization. 4. In 24-48 hours, you will receive an email with RMA number and important instructions. Please, do not ship the item(s) until you receive an authorization email from us. 5. Consider insuring your package in case it is lost or damaged in transit. Caseology cannot be responsible for items that are damaged and do not arrive at our warehouse. 6. Mail your return with the appropriate postage and address below: Caseology RMA Department 9975 Toledo Way Ste 100 Irvine, CA 92618 7. Once we receive your return/exchange item we will evaluate its condition and process your refund. **Non-defective items are subject to a 20% restocking fee per Amazon Guidelines provided the item(s) is returned in original brand new condition and packaging. Damaged, opened or used items require physical inspection and are subject to a minimum 25% restocking fee. We reserve the right to void a return/exchange for orders outside the RMA period. ** Contact Us! Any questions or concerns? Email us at: [email protected]. We will respond to your inquiry within 24-48 hours. See more See less

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