Fusion5 Direct Seller - Testmarket Special Deals

Business Name: RISINXTREME LIMITED

Business Address: RISINXTREME LIMITED, Oakmere, Belmont business Park, BELMONT, Durham, DH1 1TW, GB

Business Size: Micro

All the orders received undergo a 5-point QC check (3-point QC check for non electric or non-electronic items) before they are shipped out. We generally believe an order is successfully completed only when its buyer is satisfied with it. We also firmly believe that a buyer-seller relation should be less of product specific and more of service specific (for a long lasting relationship). Our sincere request to buyers: Irrespective of our QC checks, we are still human (human are prone to errors), s... All the orders received undergo a 5-point QC check (3-point QC check for non electric or non-electronic items) before they are shipped out. We generally believe an order is successfully completed only when its buyer is satisfied with it. We also firmly believe that a buyer-seller relation should be less of product specific and more of service specific (for a long lasting relationship). Our sincere request to buyers: Irrespective of our QC checks, we are still human (human are prone to errors), so if you received a faulty product or dissatisfied with it, please contact us first as we promise that we wont disappoint you. *******Customer Service and Returns Policy******* Our terms and conditions are in accordance with a-z points of ICAC (Information, Cancellation and Additional Charges) regulations 2013. You have the right to cancel your order within 14 days from the day you recieved your goods. If you wish to return a product, please contact us via amazon 'contact seller' option or '[email protected]' (if the purchase was not made from amazon)and we shall guide you through the process. Under the ICAC regulations 2013, the consumer has the right to return the goods within 14 days , this right starts the day after the consumer receives the goods. We would not be able to honour refunds for returns made after 28 days from delivery date. Returned items must be in sold condition with equivalent to its original packaging. We strongly recommend the package you are returning is fully insured. We suggest you use a service that can provide proof of delivery. F5CS will not be liable for items lost or damaged in transit. Returns shipping costs are based on the mutual consent between F5CS LTD and the customer as they vary from situation to situation. 'Brand New' Tablets come with One Year limited UK warranty from the date of purchase. Warranty is covered only for the main product and not for its associated gifts or enclosed accessories (unless otherwise specified by F5CS Ltd). We fix/repair/replace under warranty. Any specific questions about warranty, please do not hesitate to contact us. If the item is delivered as faulty (defective during transit), the problem needs to be reported to us within reasonable time from delivery date. This is essential to avoid any costs to both the parties and claim compensation from POSTAL COMPANY (if applicable). Any questions or after-sale support or support relating to warranties, please do not hesitate to contact us via amazon contact system. All 'REFURBISHED' tablets come with 90 days limited warranty. Any cracks/breaks on screen should be reported within reasonable time from delivery. Warranty does not cover screen crack/breaks, wear and tear. Warranty does not cover self breakage. All warranty will be immediately invalidated & void if unauthorized repairs are made or attempted by unauthorized personnel or the documents have been altered in any way or made illegible or the model or production number on the product has been altered, deleted, removed or made illegible. The warranty does not cover self physical damage, accident, misuse, incorrect line voltage, improper installation. We may not be responsible for any data loss during the repair process. In order to claim your warranty, the product should be returned back to us within the warranty period. Warranty is non-transferable. Any products returned to us under warranty for repair/resolve/replace will be shipped back to original order address unless otherwise clearly specified via emails about change of address and a copy of new address included in the parcel when returned to us. Damages and Costs • If the item is delivered as faulty (defective during transit), the problem needs to be reported to us within 3 working days from delivery date. This is essential to avoid any costs to both the parties and claim compensation from POSTAL COMPANY. • All return shipping back to F5CS LTD is paid for by the customer unless it is due to an error or a fault of F5CS LTD. • Any damages not covered under the warranty will be liable for cost by the customer Please ensure that you remove any valuable data and memory cards before returning a product as all products undergo a full system reset for Data protection. F5CS LTD holds no responsibility towards memory cards left inside the product. Any questions or after-sale support, please do not hesitate to contact us via Amazon 'Contact Seller' method. The European Commission provides for an Online Dispute Resolution Platform, which you can access here: https://ec.europa.eu/consumers/odr/ Please see the following link for the nationally appointed Alternative Dispute Resolution bodies contact details: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show See more See less

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