Matrix Electronics (SN recorded) Seller - Testmarket Special Deals

Business Name: J&J Tech LLC

Business Address: 12825 Shadow Oak Ln, Fairfax, Virginia, 22033, US

Business Size: Micro

***************************************** ********** Return Policy ************* ***************************************** ANY returns without a shipping box will be subjected at least 20% RESTOCKING FEE, no exception. We record S/N for eveything shipped. Full refund for unopened product returns within 14 days and shipping is not refundable (For free shipping, 10% Flat shipping, packing and handling fee will be deducted from Refund). Buyers pay return shipping. 20% restocking fee applies for a... ***************************************** ********** Return Policy ************* ***************************************** ANY returns without a shipping box will be subjected at least 20% RESTOCKING FEE, no exception. We record S/N for eveything shipped. Full refund for unopened product returns within 14 days and shipping is not refundable (For free shipping, 10% Flat shipping, packing and handling fee will be deducted from Refund). Buyers pay return shipping. 20% restocking fee applies for all opened products, up to 85% restocking fee if there are missing parts/accessories/original packing/box. Any quality issue should be reported within 14 days after delivery. Our Customer Service Email, please email us directly for any issue instead of contacting Amazon Customer Service, we will solve your concern efficiently. We reply in 24 hours, in most cases, we reply in 8 hours. All products are covered by the manufacturer's warranty against defects. If an item proves to be defective within 30 days from the date of your invoice, we can assist with the repair or exchange of that item for you, according to the terms of the manufacturer's warranty. Due to certain manufacturer's return policies, you will be required to contact some manufacturers directly to repair, replace or return their products. Please be sure to ask your Sales Representative about our warranty programs and specific return conditions before you purchase. All open box returns are subject to at least a 20% restocking fee. We can accept software/game returns only when the package is unopened. Shipping and handling charges are not refundable. The customer is responsible for shipping charges and insurance on all return shipments. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. Incomplete returns will result in a delay of your credit, an additional restocking fee, and possibly a refusal of your return. All new merchandise bought from us is genuine, and of consistently high quality and value. By placing an order with us or submitting your returns, you indicate that you have read and agree to the following return policies and conditions. All returns will be evaluated and tested upon receipt by our technical team. Return Policy: 1. If you have any problem with the item, we highly recommend you to contact Manufacturer before you make the return decision. All products are covered under Manufacturer's warranty. It is much easier and faster to get the problem resolved with Manufacturer. We can assist you to contact them if you requested. 2. You could return unopened items (factory sealed) within 30 days of delivery. We will issue a full refund except the original shipping fees within 7-10 business days after we receive the return. You need to pay for the return shipping fees. 3. Returned or exchanged products must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging. 4. You could return opened items (factory sealed broken) within 30 days of delivery. A 20%-50% restocking fee will be charged depending on the condition of the return. We will issue a refund except original shipping fees and restocking fees within 7-10 business days after we receive the return. You need to pay for the return shipping fees. Opened video games and software products cannot be returned. 5. Defective Item. We are only able to take defective returns within 14 days of delivery. Buyers must first contact the manufacturer to get the CASE No. or Defective Information. Usually, the manufacturer can troubleshoot you right over the phone. If they are not able to help, buyers could contact us and provide the following information: Case NO. Or Defective Information provided by the manufacturer, the serial number of your item. A 20%-50% restocking fee will be charged depending on the condition of the return if the required information is not provided or if the item in fact is NON-DEFECTIVE. We will submit the refund (except the original shipping and restocking fees if applicable) within 7-10 business days after we receive the return. 6. All returns must be approved with an RMA. Please contact us to request an RMA. Returns without an RMA number or any refuse upon on delivery are subjected to round-trip shipping charge and a 10% restocking fee. To get a RMA, you need to contact us and provide as much information as you have regarding the items you want to return. 7. All returns must be sent within 7 business days after we approved your return request, or after our first response to your return request, whichever is sooner. 8. We strongly recommend you purchase signature confirmation shipping services. We are not responsible for loss or damage in return transit. 9. Lost or non-receipt package must be claimed within 48 hours of delivery date. Dead/Damaged on Arrival (DOA) items must be claimed within 48 hours of delivery date. We do not offer price-match so we recommend you to do your own research before placing an order with us. See more See less

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