Popur Official Seller - Testmarket Special Deals
Popur Official
Popur Official unverified_seller_badge
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4.67
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briefcase

Business Name: PERKY CREATIONS SHENZHEN TECHNOLOGY CO., LTD

location

Business Address: 粤海街道高新区社区科苑南路3170号, 留学生创业大厦一期807, 深圳市南山区, 广东省, 518063, CN

buildings

Business Size: Micro

Popur is committed to redefining sanitary solutions in households while lessening our impact on Planet Earth. We dare to shatter the presumptions of yesterday and aspire to make useful innovations for a cleaner world. The Popur X5 Self-Cleaning Litter Box is our flagship, best-selling invention, and by far the most advanced litter disposal solution in the globe. It is the world's first & only split-type litterbot that features an unprecedented dual-box system to help you live a scoopless life of... Popur is committed to redefining sanitary solutions in households while lessening our impact on Planet Earth. We dare to shatter the presumptions of yesterday and aspire to make useful innovations for a cleaner world. The Popur X5 Self-Cleaning Litter Box is our flagship, best-selling invention, and by far the most advanced litter disposal solution in the globe. It is the world's first & only split-type litterbot that features an unprecedented dual-box system to help you live a scoopless life of no compromise. Over the past two years, the Popur X5 has been perfected with the help from a community of over 30,000 pawrents around the world. Born as a Kickstarter crowdfunding project, Popur is all about trust and responsibility. We've been pursuing excellence not only in product innovation, but also in customer service, which is equally important to your satisfaction. We're committed to providing each customer with the highest standard of aftersales support. Our holistic service encompasses a suite of offerings that are detailed as follows. 24/7 Online Support Should you need any assistance, we're always here to help. Feel free to contact us in one of the following ways. We'll get back to you within 24 hours if not sooner, including weekends. On statutory holidays, our support team is on duty for urgent matters only because of limited manpower available. In this case, your generous tolerance is very much sought. Three official communication channels (1) Message us directly on Amazon (instructions listed below) – suggested way but video is not allowed (2) Search Popur and message us on Facebook/Instagram – preferred way if you wish to share a video (3) Email us at [email protected] Instructions for sending us a direct message on Amazon Marketpalce First route: - On the product detail page, tap the name of the seller, aka Popur Official - On the next page, tap Ask a question Alternative route: - Go to Profile (the avatar icon), then Your Orders - Locate your order (or search Popur to find your order), then View Order Details - Tap Popur Official next to Sold by - Tap Ask a question 30-Day Free Return We aim to provide a risk-free way for you to try out our products. If you are not completely satisfied with any of Popur products, simply request to return within thirty (30) calendar days from the date of delivery shown on carrier's tracking record. Requests sent after thirty (30) calendar days, as evidenced by the request timestamp, will not be entertained. We do not charge any restocking or cleaning fees, and we provide prepaid return label for free. However, in accordance with Amazon's return & refund policy, all items must be returned in their original condition for a full refund within 30 days of receipt. Otherwise, you may receive a partial or no refund on used, damaged or materially different returns. In practice, full refund is issued on units that have been reasonably cleaned. You're urged to sanitize the merchandise before returning as unclean units may contain bacteria, viruses or germs that pose severe health risks and hazards to our warehouse associates. To avoid any subsequent dispute, you're strongly advised to take pictures or videos of the returned merchandise as evidence, and even better send them to us before returning. Please return all merchandise in their original boxes and cushions, together with all accessories except for disposable items (e.g. trash bags) that are reasonably consumed in the course of use. Missing items will be charged at their respective retail value as listed on popur.com. Please keep the original product packaging for at least 30 days. By using the original product packaging, you will not be liable for any possible damages or defects caused during transit. Prepaid Return Label Prepaid return labels are provided to in-the-policy return requests. You'll receive the label from us either in Amazon Buyer-Seller Messaging Service (i.e. direct messaging), or in an Amazon notification after we upload it to your return ticket. Do NOT use any unpaid UPS label provided by Amazon. The Amazon system sometimes generates unpaid labels automatically, but unfortunately, we're not allowed to disable it. If you use the unpaid label, you'll have to pay the hefty shipping cost and will not be reimbursed. We usually issue a FedEx label to differentiate from Amazon's UPS label. Please print out the return label and make sure the barcode is clearly readable. Please remove the original shipping label. Please drop off the package at one of the carrier's outlets, or arrange a driver's pick-up directly with the carrier. 12-Month Comprehensive Warranty For one year starting from the date of purchase or delivery, the repair or replacement of your Popur product (at Popur's discretion) is covered if it is found to be functionally defective due to faulty materials or workmanship, subject to the terms of the warranty. The repair or replacement of your Popur product under warranty will not extend the period of the warranty. This warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the product. This warranty will only be valid if the product is used in the country where it was sold. Lifetime Obligatory Support PERKY CREATIONS (SHENZHEN) TECHNOLOGY CO., LTD. is the authorized sole distributor of all Popur-branded products. When you purchase from Popur Official, your products are covered by our lifelong aftersales support. Physical parts provided under this lifetime support are subject to nominal shipping charges. You shall provide proof of purchase or delivery before any work can be carried out on your Popur products. Without this proof, any work could be chargeable. See more See less
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