Seattle Coffee Gear Seller - Testmarket Special Deals

Business Name: Seattle Coffee Gear, LLC

Business Address: 6825 216th St SW, Suite J, LYNNWOOD, WA, 98036, US

Business Size: Micro

History & Mission Seattle Coffee Gear is the answer to a very specific question: How can I make an excellent cup of coffee at home? Unfortunately, we're probably all too familiar with the bitter and diluted 'coffee water' -- you know, the kind of drip coffee you'd find in a roadside diner. If that's all coffee could be, we wouldn't be here! In fact, the quest to find out how to make delicious home espresso led our founder, Victor, on a journey through trial and error, wasting money on machines t... History & Mission Seattle Coffee Gear is the answer to a very specific question: How can I make an excellent cup of coffee at home? Unfortunately, we're probably all too familiar with the bitter and diluted 'coffee water' -- you know, the kind of drip coffee you'd find in a roadside diner. If that's all coffee could be, we wouldn't be here! In fact, the quest to find out how to make delicious home espresso led our founder, Victor, on a journey through trial and error, wasting money on machines that didn't fit his needs and getting frustrated by the lack of practical information available. When he eventually found the perfect machine, he became convinced there had to be a better way to get from 'coffee water' to espresso. So he took his experience and turned it into a business: The kind of company that provides skilled, knowledgeable advice on everything from the best machine to meet your needs to how you can make that delicious espresso on your own. Armed with the singular mission to provide unbiased and customer-centric service by a crew who love what they do, Seattle Coffee Gear has grown from Victor's great idea into a unique and innovative leader in home espresso machines. What makes Seattle Coffee Gear so different? We know these machines inside and out We test all new models thoroughly and use them often ourselves, so we know the good, the bad and the ugly (and we're not afraid to share it with you!). We have an in-house authorized repair center Unlike many other home espresso companies, we offer extensive repair services on a variety of machines -- whether you purchased it from us or not. Additionally, we're the authorized warranty repair center for Starbucks and Saeco machines. Repair services feature a free diagnosis/estimate prior to commencing repair. Return Policy: ****ALL ITEMS RETURNED OUTSIDE OF ORIGINAL CONDITION ARE SUBJECT TO A 20% TO 80% RESTOCKING FEE**** Delivery Policy (Within 5 Days of Delivery): Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery. Damaged Merchandise: Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor. Missing Merchandise: Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary. Defective or Malfunctioning New Merchandise: If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 day return window extended to it, or the remainder of the return window from the original purchase, whichever is longer. Exchange and Return Policy: Purchases via the Phone or Website: Phone or website purchases are eligible for return within 30 days of the ship date. Shipping and handling fees will not be reimbursed; if you selected Free Shipping during checkout, we will deduct our original shipping and handling fees from your overall refund. How to Request an Exchange or Return: You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted. Let us know why you'd like to return the machine -- we'll help you determine if there is an exchange that will better suit your needs We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise Please review the merchandise-specific policies below to learn about what we can and cannot take back. Electric Appliances: Machines must be received in 'Like New' condition. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less our original shipping & handling costs. Equipment that is not received in this condition will be assessed for damage and may be subject to refurbishment fees. Non-Consumable, Accessory Items (non-electric) and Parts: We will take back any unopened, unused non-consumable items, accessories or parts. We will apply a credit to your original payment method in the amount of the price paid minus any shipping & handling costs, if applicable. Consumable Items: Due to quality control and food safety issues, we are unable to accept returns on any consumable items. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands. What is 'Like New' Condition? We're reasonable and understand that a machine used a few times isn't going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive to us in 'Like New' condition, which we define as the following: You must return every original component of the machine, such as the original packaging, user manuals, etc. The product must be thoroughly cleaned with no scratches, dents or stains. See more See less